Privacy Policy

Last Updated: March 15, 2025

Introduction

At Gelvante Xylothe, we understand that trust forms the foundation of every meaningful relationship. When you share your personal information with us, you're placing confidence in our commitment to handle it responsibly. This privacy policy explains our practices in straightforward language—because legal documents shouldn't require a law degree to understand.

We collect information to provide better interior flower design services, respond to your inquiries, and maintain our business relationships. Everything we do with your data serves the purpose of delivering quality service while respecting your privacy rights under Indonesian law and international standards.

Information We Collect

Information You Provide Directly

When you contact us for design consultations or services, we collect the details you choose to share. This typically includes your name, contact information, property details, design preferences, and budget considerations. We also keep records of our conversations and correspondence to provide consistent service.

Information We Collect Automatically

Our website collects standard technical information to function properly and improve your experience. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to understand which content proves most helpful and to identify technical issues.

Data Type	Purpose	Retention Period
Contact Information	Communication and service delivery	3 years after last contact
Project Details	Design consultation and portfolio development	5 years for portfolio purposes
Website Analytics	Site improvement and user experience	13 months

How We Use Your Information

Your information serves specific, practical purposes related to our interior flower design services. We use it to understand your design needs, provide accurate project estimates, communicate about timelines, and deliver the services you've requested.

Responding to your design inquiries and consultation requests
Preparing customized proposals and project timelines
Coordinating installation schedules and project delivery
Maintaining client records for ongoing service relationships
Improving our services based on client feedback and preferences
Sending relevant updates about our services when you've expressed interest

            Marketing Communications: We only send promotional
            materials to clients who have specifically requested them or have
            an ongoing service relationship with us. You can opt out of
            marketing communications at any time while still receiving
            important service-related messages.
          

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, we do work with trusted partners to deliver our services effectively, and we may share limited information when necessary for business operations or legal requirements.

Service Providers

We work with suppliers, delivery partners, and installation teams who may need basic contact information to complete your projects. These partners are bound by confidentiality agreements and only receive information necessary for their specific role in your project.

Legal Requirements

We may disclose information when required by Indonesian law, court orders, or legal proceedings. We'll notify you of such requests unless legally prohibited from doing so, and we'll only share the minimum information required to comply with legal obligations.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. This includes secure file storage, encrypted communications for sensitive information, and regular reviews of our data handling practices.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we can't guarantee absolute security. We recommend being cautious about sharing sensitive information through email or unsecured channels.

Encrypted data transmission for sensitive communications
Secure file storage with access controls
Regular security assessments and updates
Staff training on data privacy and security practices
Secure disposal of physical documents containing personal information

Your Rights and Choices

You have several rights regarding your personal information, and we're committed to honoring these rights in a straightforward manner. You don't need to provide legal justification for these requests—your privacy is important, and these rights exist to protect it.

Access and Correction

You can request to see what information we have about you and ask us to correct any inaccuracies. We'll provide this information in an understandable format and make corrections promptly when errors are identified.

Data Deletion

You can request deletion of your personal information, subject to legal requirements for record-keeping. For example, we may need to retain project records for warranty purposes or tax compliance, but we can remove marketing-related data immediately.

Communication Preferences

You can opt out of marketing communications at any time by contacting us directly or using unsubscribe links in our emails. This won't affect necessary service communications related to ongoing projects or business relationships.

Cookies and Website Technology

Our website uses cookies and similar technologies to function properly and provide a better user experience. These small files help us remember your preferences, analyze how visitors use our site, and identify technical issues.

We use both essential cookies (required for basic site functionality) and optional cookies (for analytics and improvement purposes). You can control cookie settings through your browser, though disabling essential cookies may affect site functionality.

            Cookie Management: Most browsers allow you to
            control cookies through their settings. You can delete existing
            cookies, prevent future cookies from being placed, or be notified
            before cookies are set. Check your browser's help section for
            specific instructions.
          

Data Transfers and International Considerations

While our primary operations are based in Indonesia, some of our service providers and technology platforms may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Indonesian privacy standards.

We work only with reputable international partners who demonstrate adequate privacy protections and comply with applicable international data transfer requirements. Your information remains subject to the same privacy protections regardless of where it's processed.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients through our usual communication channels and update the effective date at the top of this policy.

Minor updates that don't substantially change how we handle your information may be implemented without individual notification, but we'll always maintain the current version on our website with clear revision dates.

Questions About Your Privacy

If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach us at:

Email: support@gelvantexylothe.it.com

Phone: +622184934125

Address: Jl. Sriwijaya No.1A, Enggal, Engal, Kota Bandar Lampung, Lampung 35213, Indonesia

We aim to respond to privacy-related inquiries within 5 business days and will work with you to address any concerns about how your information is handled.